Support

Signing in, passwords, verification mail.

• I cannot sign inWork through the four things that actually cause this, in order.
• I never got the verification emailYou can still play. Here is how to get a fresh one, and what it actually gates.
• Reset your passwordAsk from the sign-in screen, then open the newest email.
• Your login name is not your callsignOne signs you in and nobody sees it. The other is your name in the world.

The launcher, patches, the game not starting.

• Install the gameThe launcher is the only way in. It installs, patches and starts the game.
• The game will not start, or the launcher is stuckRepair first: it checks every file and re-fetches only the broken ones.

Worlds, progress, currencies, skins, connection trouble.

• Lag, rubber-banding and disconnectsCheck whether it is us first, then the distance to your world.
• Worlds, pilots, and what does not move between themA world is a separate universe. Your pilot lives in one of them.
• Will my progress be wiped?It can be, at any point before launch. Play for today, not for a head start.
• Credits, Rift Crystal and GoldThree currencies. None of them buys an advantage you could not have earned.
• What a ship skin changesColour, and only colour. Never a stat, and only on the hull you bought it for.

Reporting a pilot, bans, appeals.

• Report a pilotReport from chat, in game. It goes to moderators, not to this help desk.
• Banned or muted, and how to appealOpen a ticket with the appeal category. You do not need to get into the game to do it.

A copy of your data, or deleting your account.

• Get a copy of your data, or delete your accountBoth are yours to do, from account settings in the game.