Lag, rubber-banding and disconnects

Start with the status page. It is hosted away from the game on purpose, so it still answers when the game does not, and it tells you whether a world is up, in maintenance, or unreachable.

If everything there is green, the next question is distance. Each world runs in one place, so a world on another continent will always feel worse than a near one no matter how good your connection is. The world list shows where each one is.

• A wired connection beats wireless for this, more than most people expect.
• Rubber-banding, where your ship snaps backwards, is the game correcting a disagreement about where you were. It is a symptom of a lossy connection rather than of a slow one.
• If it started after an update and nothing about your setup changed, say so in the ticket. That is a useful signal to us.